Service Notice: Potential Impact to Child and Spousal Support Services

In May 2024, the Department of Economic Security Division of Child Support Services (DES-DCSS) transitioned to a new case management system (AZCARES) for child and spousal support obligations.  The Clerk’s Office and Superior Court rely on DES-DCSS’ system to provide various support-related services.   During the initial implementation period, customers may experience impacts to the following support-related services:

1.      Payment processing delays

2.      Payment History request delays

3.      Arrearage Calculation requests (currently unavailable)

The Clerk’s Office, along with the Maricopa County Superior Court and statewide Court representatives, remain actively engaged with DES-DCSS to resolve system issues and restore efficient support-related services.

Please contact us at (602) 372-5375 or fssresearch@maricopa.gov with any questions or concerns.

How to Obtain a NON IV-D Arrearage Calculation

All NON IV-D customers who either receive or pay support through the Support Payment Clearinghouse may request Family Support to provide an arrearage calculation. You can request an arrears calculation and make the payment by calling us at (602) 372-5375. You may also use the form below to request a calculation.

There is a $67.00 fee associated with the calculation that needs to be paid at the time of the request. A case is considered non IV-D if neither party to the case has received cash assistance, (i.e. AFDC or TANF) in the past, nor had applied for IV-D State services (i.e. establishes paternity, establishes or enforces support).

The form to request a calculation can be found here Arrearage Calculation Request. This form needs to be printed, completed and mailed to:

Clerk of Superior Court
Family Support Services
201 West Jefferson
Phoenix, Arizona 85003