The new Way2Go Electronic Payment Card (EPC) is safer and more convenient than paper checks. With the Way2Go Payment Card, you can access your cash 24 hours a day, 7 days a week through ATMs and retail sales terminals throughout Arizona and across the country. You can use the EPC to withdraw cash in local currency at all Bank of America ATMs in Arizona and across the country without a fee. Note: You must obtain authorization to receive an Electronic Payment Card. You can enroll by completing the DCSS Electronic Payment Authorization form. The form can be mailed to the DCSS address listed on the form or to your local Clerk of Court Office. You may also use this form to make changes to your bank account information, stop a current direct deposit, or to stop an EPC.

Important: Before using your EPC, you must call 1 (833) 915-4041 to activate your card by selecting your access code and your Personal Identification Number (PIN). ATM owners may impose an additional "convenience fee" or "surcharge fee" for certain ATM transactions (a sign should be posted at the ATM to indicate additional fees). To use the card at retail locations: You can use the EPC anywhere that accepts Mastercard, including grocery stores, gas stations, restaurants, and more. 

You can find an ATM through one of the following locators:

• Comerica®: https://locations.comerica.com/
• MoneyPass®: https://moneypass.com/atm-locator.html
• AllPoint®: https://www.allpointnetwork.com/locator.html
• MasterCard®: https://www.mastercard.us/en-us/personal/get-support/find-nearest-atm.html 

Customer Service:

• For customer service call 1 (833) 915-4041, TTY: 1 (877)427-4172 or Direct International Dial: 1-214-210-2249. 
• For general information about prepaid accounts, visit the following website.
• If you have a complaint about a prepaid account, call the Customer Financial Protection Bureau at 1 (855) 411-2372 or visit the following website.

No. You can obtain a summary payment history online. The summary is a short version of the official payment history and will not be certified.

The Authorization for Direct Deposit form can be obtained from Department of Child Support Services or your local Clerk of Court Office. The form can be mailed to the DCSS address listed on the form or to your local Clerk of Court Office. You may also use the form to make changes to your bank account information, stop a current direct deposit, or to stop or start EPC.

After the completed authorization form is received, the bank will be contacted to set up the direct deposits. Please allow four to six weeks for direct deposit to take effect. In the meantime, you will continue to receive your support checks in the mail. You may also set up direct deposit by calling (602) 37-CLERK, or (602) 372-5375.

You may call Family Support Services at (602) 37-CLERK, or (602) 372-5375 or fax your address change form to (602) 506-1937.