Important: Before using your EPC, you must call 1 (833) 915-4041 to activate your card by selecting your access code and your Personal Identification Number (PIN). ATM owners may impose an additional "convenience fee" or "surcharge fee" for certain ATM transactions (a sign should be posted at the ATM to indicate additional fees). To use the card at retail locations: You can use the EPC anywhere that accepts Mastercard, including grocery stores, gas stations, restaurants, and more. 

You can find an ATM through one of the following locators: 

• Comerica®: https://locations.comerica.com/
• MoneyPass®: https://moneypass.com/atm-locator.html
• AllPoint®: https://www.allpointnetwork.com/locator.html
• MasterCard®: https://www.mastercard.us/en-us/personal/get-support/find-nearest-atm.html 

Customer Service:

• For customer service call 1 (833) 915-4041, TTY: 1 (877)427-4172 or Direct International Dial: 1-214-210-2249. 
• For general information about prepaid accounts, visit the following website.
• If you have a complaint about a prepaid account, call the Customer Financial Protection Bureau at 1 (855) 411-2372 or visit the following website.

Authorization Form: The authorization form is available from the DCSS website. The form can be mailed to the DCSS address listed on the form or to your local Clerk of Court Office. You may also use this form to make changes to your bank account information, Stop a current direct deposit, or to stop or start EPC. Visit this page to review FAQs. 

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