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162010-2011ANNUALREPORTTEAMWORKMAKINGHISTORYHAPPENTODAYHistoricalMarkerx13Customerswhohavequestionsorneedinormationaboutaspecix1cservicemaycontacttheOx1ceat602-506-3676orsendanemailtococcustomerrelationsmail.maricopa.gov.Alsosurveycardsareavailableatthepubliccountersorcustomerstoprovideeedbackontheservicetheyreceivedandoersuggestions.WEBSITEISTHEONLINEINFORMATIONSTATIONwww.clerkocourt.maricopa.govHISTORYIn1996theClerkotheCourtx19sOx1celauncheditsx1rstwebsitetooeronlineusersinormationabouttheOx1ceandCourt.SincethattimetheOx1cex19swebsitehaschangedmanytimesandhastwicebeenrecognizedasax1cTopTenCourtWebsiteintheWorldx1d1999and2007.TODAYThewebsitex19soveralldesignwasslightlymodix1edtoenhancetheappearancethisyear.Anewsectiontitledx1cPublicationsx1dwasaddedthatprovidesaccesstotheOx1cex19selectronicpublicationsandaneweFilinglinkwasaddedtodirectuserstotheAZTurboCourtsiteoreFilingservices.Inadditionaewotherinormationandorganizationchangesweremadetobetterserveusers.CHANGESMADEINTWITTERANDFACEBOOKCOMMUNICATIONSEFFORTSHISTORYToexpandcommunicationeortswithcustomerstheOx1cebegandistributinginormationalmessagesin2009knownasx1ctweetsx1dthroughthenetworkingwebsiteTwitterandcreatedapageonFacebooktoprovideupdatesonimportantOx1ceCourtissues.TODAYInMaychangesweremadetotheseaccounts.FormerlylistedbytheelectedClerkx19snameMichaelK.JeanesthesitesnowrefectthenameotheOx1ce.Theupdatedscreennamesmakeiteasiertolocatetheox1cex19ssocialmediasitesthroughmorecommonsearchphrases.TheOx1ceFacebookpageisnamedx1cClerkoSuperiorCourtinMaricopaCountyx1dandtheTwittereedhasbeenrenamedMaricopaClerk.LinkstobothpagesareontheClerkx19smainwebpageatwww.clerkocourt.maricopa.gov.Bothsocialmediasitesposttimelyinormationsuchasprocessandprocedureschangesox1ceclosuresandsystemupdates.ADDITIONALWAYSTOSTAYINFORMEDHISTORYThroughtheyearstheOx1cehasproducedvariousinormationalresourcestocommunicatetointernalandexternalcustomers.Thesecommunicationsmethodshavevarieddependingontheneedandthetoolsothattime.TODAYTheOx1cedistributesamonthlyelectronicnewslettercalledTheBriefthatprovidesnewsandinormationspecix1callyorthelegalcommunityavailablebycalling602-506-3676.TheOx1cehasaDirectoryofServicesthatlistsox1cecontactinormationavailableatpubliccounters.TheOx1cecreatedaCaseHistoryIndexorstatisticalinormationaboutcourtcasesavailableonOx1cewebsite.LastyeartheOx1cepublishedtheStrategicPlan2010-2012thatprovidestheOx1cex19sstrategicdirectionortheutureoutlinesthesignix1cantgoalsandidentix1estheissuesacingtheorganizationandthespecix1cmeasuresthatwillbetakentoaddressthoseissuesavailableonOx1cewebsite.THECENTEROFINFORMATIONHISTORYInFiscalYear1999-2000anInormationServicesDeskwasopenedbytheClerkotheCourtandSuperiorCourtintheCentralCourtBuildingCCBtoassistthepublicwithcourtcountyinormationandordirections.TODAYNownamedtheCustomerInormationCentertheInormationstaassisted153801customersthisyear.InadditionasaresultoremodelingworkrelatedtotheconstructiononthenewSouthCourtTowertheInormationCenterwasredesignedandmovedtoanewlocationwithintheCCBlobby.THEINFORMATIONSTREAMTEAMNewsabouttheOfcex19sinormationalresources